What
The Ombudsman helps New Zealanders deal with public sector agencies. They handle complaints, undertake investigations and inspections, and encourage good administration.
Who
The Ombudsman is an independent Officer of Parliament. They are not part of the Government. The Ombudsman is appointed by Parliament to investigate complaints about public sector agencies.
This video explains what happens when you make a complaint to the New Zealand Ombudsman about a public sector agency.
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